Telephone Answering Service

At BTT Call Centre we pride ourselves on giving your business excellent customer service. Our telephone answering services will ensure your customers (and your business!) benefit from having a skilled customer service operator on-hand to answer calls.

Whether for a short time while you are in a meeting, or if you prefer all calls are screened prior to you receiving them, our team provide a professional telephone answering service for your customers handling enquiries and providing accurate information to your customers on every call.

We will work closely with you to understand the needs of your business, the type of calls you receive and how they should be handled. This allows our team to quickly respond to customer queries, ensures that all the information required by your business is collected and ensures a positive and professional experience for.

Whether you’re the sole employee of your organisation or you have a large organisation requiring a complex reception system – we will make sure all your requirements are met.

How our Telephone Answering Service Works

We provide a dedicated land-line or non-geographic number for you to divert to and if you like you can advertise this number as your main business line.

You decide when you want us to handle your calls, whether it be throughout the day or just when you’re unavailable our team are on hand from 9:00am to 5:30pm.

Our operators are of the highest standard,. we employ highly experienced advisors who are passionate about your business and know the importance of high quality interactions with your new and existing customers. We want to know as much about your business as possible to ensure we can handle all customer quires – right down to what buzzer would be pressed to get into your office!

Our service is provided at a cost effective rate, charged per call, and all accounts are serviced 7 days per week from 89:00am to 5:30pm – giving you much more flexibility and scope to ensure you never miss another enquiry.

Once your account is set up and live your in call information is sent instantly! – via email, SMS or by transferring the call, no frustrating waits or crossover allowing you to react as quickly as you need to.

Should you have a change of plan in your day to day business, eg. going on holiday, out for the day and will not be able to respond to callers, simply let us know and we can act quickly and make sure your customers are made aware and the expectation levels are set.